Compliments & Complaints
Our aim is to provide you with high standard of care at all times and to deal effectively with any problems which may arise. We also aim to make improvements to our service based on what our patients tell us. One of the ways we can continue to improve is by listening to you.
Do you have any comments or suggestions about the service we provide? If so, we would be pleased to hear from you. You can speak to a member of the team or email firstname.lastname@example.org
Are you happy or have concerns about any aspect of your care? If so, we have a Practice Complaints Procedure to enable us to deal with complaints in line with the NHS Complaints Procedure.
We have a practice complaints leaflet, with full details of the complaints procedure, which is available on request.
If for any reason, you would to contact a member of the NHS Highland Feedback Team about making a complaint. Their contact details are:
Feedback Team, NHS Highland, PO Box 5713, Inverness IV1 9AQ
GENERAL DENTAL COUNCIL CORE ETHICAL PRINCIPLES
1.Put Patients' interests first
2.Communicate effectively with patients
4.Maintain and protect patients' information
5.Have a clear and effective complaints procedure
6.Work with colleagues in a way that is in patients' best interests
7.Maintain, develop and work within our professional knowledge and skills
8.Raise concerns if patients are at risk
9.Make sure our personal behaviour maintains confidence in us and the dental profession.
Find out more at www.gdc-uk.org.